• Returns & Exchanges

Returns & Exchanges

Bark Avenue by Cucciolini Return Policy

Your satisfaction as a customer is vitally important to us here at Bark Avenue by Cucciolini. However, we do realize that issues arise. Our Return Policy is clearly listed here for your convenience in the unlikely event that you have an issue that may require additional customer service.
Proper measurement is the surest way to avoid returns due to sizing issues. To guide you in measuring your dog and choosing the right cloths, we provide sizing charts for our designer brands. Because we realize that measuring a dog is not always easy, we make ourselves available through our Contact Information via email barkavenue@barkavenuebycucciolini.ca or you may call us at 416-407-9007 to answer any questions or assist you in the process. We are dedicated to helping you find the right size for your pet.

All sales are final. Returns are accepted at the discretion of Bark Avenue by Cucciolini. We do not issue refunds for any purchases but do offer store credit for future purchases. Every effort is made to accommodate returns for sizing issues but is solely at our discretion and our normal policy is store credit ONLY. Most manufacturers do not accept returns due to sizing issues, Bark Avenue by Cucciolini will no longer accept returns due to sizing issues if the difference in the size exchange differs by more than one size range in either direction.

To clarify, if you ordered a Small and you are requesting an exchange for a product smaller than an X Small or larger than a Medium, we will not be able to honor the request.

Returns are accepted if there is a defect in the product in all circumstances. You must email us at barkavenue@barkavenuebycucciolini.ca within 7 days of receipt of your order. We will do everything in our power to rectify the situation.

All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. No items will be accepted for returns/exchanges that have dog hair on them. If you were unsure of sizing, we suggest you measure your dog and then measure the piece of clothing you ordered prior to trying it on your dog. Once it has been tried on, it is no longer returnable. This policy is to ensure that every customer of Bark Avenue by Cucciolini receives items in new and excellent condition.
Any clearance, sale, costumes or perishable orders will not be accepted for return.

Due to strict health regulations, no returns can be accepted on toys, carriers, blankets or beds. This is due to dogs tendencies to mark their territory or their possessions. We recommend shipping your item back with a carrier that provides tracking as we are not responsible for lost/stolen packages.

Guidelines for Requesting Exchange or Credit

All returns/exchanges require a Return Authorization Number (RA#) from Bark Avenue by Cucciolini. NO exceptions will be made to this policy.

If we agree to issue an exchange or merchandise credit, we will provide you with an address to where you can return ship your purchase at your expense. Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise.

In order to expedite the return/exchange procedure, we have a Return Authorization Request From to streamline the process. Return Authorization # can be obtained by emailing barkavenue@barkavenuebycucciolini.ca . NO returns or exchanges are accepted without completion of this request form. Packages received without this RA# are refused and returned to the sender. Orders returned for credit without a return authorization will incur a 15% restocking fee.

Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. Item must be postmarked within 7 days from the date we issued you the RA#. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.)

Please allow additional time for exchanges. Some items are shipped from the Manufacturer. In that case, we do not re-order until we have the returned/exchanged merchandise and verify that it meets our criteria.
• If you receive an item that is damaged, please contact us at barkavenue@barkavenuebycucciolini.ca within 48 hours. Include your order number, date of purchase, and item number. Please also describe the defective merchandise.
• If you do not receive your merchandise within 30 days of your original order, please contact us immediately.
• You are responsible to provide us with the correct mailing address. If your purchase has to be reshipped due to insufficient address, you will be billed all shipping costs.
• If you need to return an item more than once, a 50% restocking fee will apply.

Leave Comments

%d bloggers like this: